I've received a dreadful service from this company so far, they asked me for a series of photos of my mains electricity supply which I have provided. They confirmed that everything is fine until I get message saying they believe I have a fused "fused neutral' and that I need a cut out. I asked them to explain this and send me the picture they were basing this on but the explanation was lacking and they didn't send me a picture. I then contacted my network provider (northern grid) who arranged an engineer to attend on the 15th of may, checked everything and confirmed it was fine there was no Fused neutral and no cut out was needed. I returned to pod point and asked to speak to the person who came up with this in the first place but so far no one has called me back. I then get an email to say they need it in writing?? Which is again wasting more of my time, I get the impression they are deliberately delaying this install for whatever reason. I call them back to discuss but no one returns my call. They are literally delaying my install based on a photograph without any explanation or proof as to their conclusion that I have a fused neutral. I've included an image of the main supply, I can't understand how they can determine from this photo that I have a fused neutral and need a cut out when northern grid (my electricity provider) say that isn't the case. I've also has a smart meter installation, complete rewire in the last 2 years and neither of them mentioned this but pod point have found this from a photo!