“Booking arrangements poor - gave many dates when available but booked into a day when working - had to email to change. First appointment then cancelled day before as part not available. First engineer who showed up on 2 March gave no guidance about where to run the wire - said this should have been decided already and he was just there to lay wire. This is contrary to what Pod Point had said. Left the electrics cupboard in a state and not closing due to awful installation. Also took some of wall out to lay cable and left in a total state. Engineer discovered an earth issue requiring Scottish Power to come and sort out. Second engineer who came on 13 March very helpful - had to rewire cupboard which took several hours - offered to redo entire cable placement due to poor initial installation. Very engaged and helpful - very critical of initial installation which in our opinion was pretty atrocious.”
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