A one star rating is not low enough for this incredibly poor experience. Pod Point quite happily took my money in full for my charge point back in September. It's now December and you guessed it - I have no charge point. They failed to pass on any of my survey details to the installer. The installer turned up after over a month, without any of the survey details, so had no idea what they were doing. They immediately looked and confirmed there would be a large additional charge. They said Pod Point would get in touch with me to quote the additional charge. A month later, Pod Point still haven't contacted me. I've emailed them multiple times, nobody replies. Don't bother trying to contact them, because they won't reply to you. Now I'm in limbo where nobody is going to install my charge point without additional work, Pod Point are not providing a quote for it, so I am stuck. Nobody has bothered to reach out to me to check that the installation went ahead, or ask if I've had any issues - you would think after 2 months they would be chasing this. Meanwhile the money I paid for this charge point sits in Pod Points bank account, earning them money. God knows what has happened to the grant I applied for. All of this could have been solved if Pod Point would have come out and done a survey, but were insistent I had to book and pay to even get someone to come out and look at my proposed set up. So in short: don't bother. Really, don't. Pick a local installer - Pod Point just outsource it to them anyway. They will come and do a survey for free, they won't overcharge you on additional work, and you'll probably have a much smoother experience, where someone will actually respond to your emails. Wish my luck getting my refund.