After a three week wait you cancelled the appointment as a fitter was ill. You had also charged £90 extra claiming it took a ‘long time’ to drill through walls and I would need an extra length of cable. As you were charging £65 to drill through essentially one wall I drilled it myself it took 12 seconds! If you include fetching the drill from the shed and putting in the plug. 2 minutes! On contacting podpoint I talked to Callum who informed me that the standard length of cable was 15 metres which is far more than necessary. I recall telling you the length of cable would be between 5 and 8 metres. As I had made lots of arrangements to allow the engineer access to the route including moving very heavy furniture I was very upset and disappointed as well as annoyed that one illness could cause a further weeks delay. Callum understood this and in fairness to him managed to rearrange a fitter to come on the original appointed day. He also agreed the extra charge was wrongly applied and has agree to refund the £90. The fitter was very efficient, quick, and very thorough as well as very clean and tidy. The work is neat and unobtrusive. He explained the system very clearly. At present we are unable to connect the system to the app which is disappointing.