Ordering and Upfront paperwork worked well for a single phase 7KW tethered unit with the optional 7.5m longer cable. My EV arrived 6 weeks early and I was going a 100% battery EV owner with no means of charging! However Lorna sorted it after a few calls and my charger was installed the day before my car delivery. Electrician called before and installed charger where I wanted it in my front porch with no problems except he only had a standard 4.5m tethered cable. This was apparently no problem as somebody would come and fit a 7.5m one next week. Next week a big box arrived in the post with a big 3phase cable! It is very big and bright blue and looks expensive so I thought it was the wrong one. Apparently this is standard and I you cannot have a single phase 7.5m cable from pod point. So I will get a refund for the extra long cable and will now have to park my car forwards on my drive. The alternative is a fireman hose size cable in my front porch which is not that I keeping with an old house. Overall good service but limited common sense options on tethered cables.