Delay in installation not expected. 3.5 weeks to have the thing installed isn't acceptable. Also, paid for a lock which wasn't installed. Promised that the installer would return the same or next day. This didn't happen. Rearranged for the following week but installer didn't turn up. Had to threaten use of a charge back under section 75 consumer credit act for the full balance, in order to get Pod Point to supply and fit the goods as per the contract. This caused the installer to show up the very next day at 8am, funnily enough. This isn't acceptable business practice.