Mark Wheeler
1. How well was everything explained to you during the ordering process?
2. How was your booking process and slot scheduling experience?
3. How was the installation on the day?
Booking the installation was very poor with multiple calls required to get the booking scheduled, multiple times that i called and was told it was being sorted out and it wasn't etc. This went on for around 4.5 weeks, at which point I managed to speak to a supervisor Stuart Campbell. Stuart was excellent, prompt in dealing with my issue and getting back to me, and had a technician out in 24 hours to install the unit. The technician was also organised in telling me arrival time, prompt in arriving, courteous and efficient in terms of installation. SO I was VERY unhappy with the pre-installation process, but then (thanks to Stuart's intervention) very happy with the way it was subsequently dealt with.
Helpful Report
Posted 1 month ago
Pod Point Limited is rated 4.72 based on 10,120 reviews

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