Incessant requests for photos of install points, some sent 3 times - but none of the info made it to the poor installer who eventually concluded on-site - "oh you want the 3.6kW setting", we can't do 7 and your car won't work with it anyway...". Yes that's what I ordered!!! Then installer left garage power turned off, two days later found freezer contents all defrosted and ruined. Pod point then completely ignored my feedback, not even an acknowledgement. The charger works fine, but "nil points" for customer service. So disappointed. Find another company to work with.