Before I start...the engineer was a very nice and friendly guy. It's important to point that out!! We had the pod point installed on Friday afternoon and I'd describe this installation as extremely straight forwards. I had a friend have an almost identical installation the week before. Mine did't turn out quite the same. Having researched charging points I had viewed the Pod-Point website pictures and seen others people had installed and was happy how aesthetically pleasing the pod was. With no wires showing it looked clean and straight cut. I nipped home to view the install to find mine had lots of black trunking running down my wall, drill holes in my gate post and wires and trunking running along half the length of my house to the electricity meter. I asked why he hadn't just gone in through the wall behind (into the garage) the back out beside the meter box to avoid the unsightly trunking being visible. I was told although that was a better option it was too late as he'd drilled the pod and was well on with the job now. I took it on the chin and although disappointed left. So my wife has now bought a large planter to try and disguise this is a bit. That evening we tried to use the pod-point to charge our new E.V. which so far was low on charge as we had it delivered a few days before.... we could only achieve 1.3kw of charge from our 7kw charger. A charge time of over 36 hours was quoted so I had to abandon plans for the next day. I rang pod-point and was told to reset (switch on and off) the pod and that should cure the issue. Unfortunately it didn't. I rang pod-point 3 further times over the weekend and assured of a call back from the "emergency Team" and guess what I didn't get one phone call at all. 4 Phone calls and no real help given. I was forced to drive to the local motorway services on no charge to get some "juice" I made it luckily!!! This was marginally stressful and costed double what it would have done at home. On Monday over 48hrs since my first cal to pod-point I rang again and they were able to rectify the issue remotely. I'm now able to charge at 6.3kw from my 7kw charger. It's clear the system wasn't tested before the engineer left our premises. If you get an issue at weekend the company is clearly unable to deal with it. I'm not usually a complainer but there has been a catalogue of poor service here so far.