The service was abysmal, the worst I have ever experienced. Making contact with the scheduling team was a mission in itself and in every case I eventually did I was given the run around, made numerous promises, none of which were followed up on. They do not have a complaints procedure, or at least not that the staff knew of. I eventually had to contact Audi Complaints who tracked progress to get me a date for install. Even then they did not turn up so new date scheduled at which I was told that install could not take place ..... Finally, had the charger installed 6-8 weeks after it had initially been promised. My advice, go elsewhere for your EV charger !