The guy who came to install our pod point was albeit friendly a wet lettuce - it was almost as if he was maybe newly trained (didnt say this) or just not confident in what he should be doing making several calls to management and also querying and triple checking everything he did! I actually had to have 2 installation days despite indepth photos of where the point could go and the route to the gas/electricty meters he basically spent the first 45 minutes of the first installation day all i can say is faffing about trying to decide where to put cables and even then the way he has done them makes no logical sense at all - he has gone into the middle of the wall and across when i asked for the cable to enter the garage wall through the bottom and run up inside and then we could run the outside cable to the pod point unit along the base of the garage wall and then a single cable up to the unit itself - this he said was not possible but i couldn't see why not when there was ample free space either side of the wall to do this. It looked to me a simple then route of the cable through the garage running along the top out through the back door wall and then across into the new utility room area where the fuse box (he couldn't go to the actual meter cupboard as said there wasn't enough room in there despite a very clear picture of this sent before the first installation) but this took the 45 minutes to decide and even then he questioned it with management and kept umming and arrghin about it all. The 2nd visit today was met with sighs of there is a skip in the way, despite the workmen actually clearing the whole area around the skip so he could have full clean and safe access to where he needed to install the point unit, and further sighs when i came to the fuse board despite him communicating to myself and my electrician what he wanted in the fuse box as to what was acceptable for him to connect the charge cable which we followed. He spent a good time then umming and arrggh over whether what we had done was correct for him referring back to management again on the phone and referring to manuals! In the end what we had done as he had requested was ok but yet another 30 mins wasted worrying over this which wasn't needed. He also spoke to me as if i was an electrician and knew what MK boards and exchanges were to which i had to actually tell him "you know i'm not an electrician so have no idea what you are saying and why you are saying this". On a positive the communication although a little slow via email about appointments and what was needed was quite good and I appreciate the understanding of me having to move appointments back due to my nan not being well. Would I recommend pod point to another person.... unfortunately I would say No due to the experience i have had on installation where i just felt the lack of confidence in what was being done and thus me becoming very frustrated by what seemed quite a simple process being made into an arduous time taking task was unnecessary.