You were quick to fix your original mistakes. The technician (no fault of his) arrived without any of the accessories included in my order, so I had a podpoint without charging cable or key lock. But you did fix these issues quickly once pointed out. The app also did not log my charges to start because you had not assigned a MAC address to my pod yet, even though the wifi and app connection had been done. So my first charge was not logged. This seems like a silly, rooky mistake on your part, and an unnecessary extra step for me, but the call centre rectified this for me as well.