Hey, It saddens me to have to report this as our engineer turned up early and seems like a lovely bloke. He made a massive error while installing our system today. One that put my family and I in immediate danger. Whilst drilling through the wall into our meter cupboard, he drilled directly into the back of our main gas inlet pipe. I came downstairs to a slight hint of gas and could see he was struggling with something in the cupboard. I actually thought to myself, “nah, he can’t of?”. Then I saw his hand reach round and knock on the inner door. I opened the door and immediately the gas smell hit me in the face. He, understandably, was visibly shaken. Basically he had his finger over the hole stopping the gas from coming out and couldn’t move. I ran to get some tape, evacuated my wife and daughter and shut the gas supply off at the meter. As I write this, the meter has been made safe by Cadent, who made it over within 15 mins of calling gas emergency. I am now struggling to find an engineer that will come out and fix this. Ive spent nearly 2 hours in the phone. And it looks like we are going to be without gas tonight and I have to take another day off tomorrow. It was an honest mistake, and the engineer has been very apologetic (as well as shaking and looking white as a sheet). But it was one that could have been avoided so easily. It also could have been very costly as he was drilling from the other side and had no idea that gas was coming out of that pipe. He said he is going to put in a call after he has finished the install to explain what happened, so hopefully you have received that before this. I look forward to your response.