I was happy at the start of the process and the ordering was relatively quick and easy. I was not so happy that installation took place a month after I ordered rather than the "within 10 days" I was promised when I ordered because the installation team apparently didn't receive an email from me with photos of the location of my electricity meter etc, which delayed the process. Sending photos is not a problem but it's not really fair or appropriate to expect the customer to effectively conduct a survey of the installation site - if there are queries over distance from electricity meter to pod site the company should send a professional electrician to carry out a survey in advance of the installation. I was also not at all happy that the installation took 6 hours and that the engineer, whilst he was polite and professional, grumbled a lot about the amount of work involved and had to go and buy additional materials as he didn't have enough in his van. Then at the end of the 6 hours (by this point it was 7pm) he told me that he had installed the wrong charge unit for my vehicle... This wasn't in fact the case, I later discovered, as he had installed the one I ordered (universal) on the advice of the sales coordinator, I just didn't have the right converter cable (type 2 to type 1) to connect my car to the pod because I didn't know I'd need one. The engineer did his best to make the cables as hidden as possible but unfortunately there is still a lot of ugly white plastic casing in our front room and messily applied sealant. I called Pod Point the next day regarding the converter cable that I didn't know I would need to purchase separately, and thankfully it was resolved quickly and professionally and a new cable was ordered. So it ended on a happy note! Of course I haven't yet had the opportunity to check that it actually works so I very much hope that I am not made unhappy again!