Paul Upton
1. How well was everything explained to you during the ordering process?
2. How was your booking process and slot scheduling experience?
3. How was the installation on the day?
Installation process was great, no issues. However the after service is extremely poor. The Pod Point does not work and the excuse I have been given for poor follow up is due to staff being on holiday. I have logged the issue via phone call and email and had no response. After 5 days I called my initial point of contact Kimberley who seemed to get things moving. However the department that should look after my issue, are back in work today and have not received any call. The only thing getting done is a change of cable, in case that is the issue. However after 1 week of installation I have not used the pod point to charge my car. It is in a 3 year warranty and am hoping the process improves. I was even offered my money back before you would look at the issue. This is being paid by a government grant. I have no problem you collecting the kit but would expect my brickwork and electric box to look like it did 2 weeks ago.
Helpful Report
Posted 8 months ago
Pod Point Limited is rated 4.71 based on 10,453 reviews

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