The communications with head office was awful. Three days running I emailed a question in the evening, and each time I didn't hear back until after 3pm the next day, and always with an email, when I'd asked for a call. The first install on the Tuesday was abandoned as the engineer didn't have enough cable. The second install the Monday after went smoothly, tidily, and was well explained, but the Point wouldn't charge. I called at 8pm to report the fault, again just before 9pm, again at 10:30am, again at 1pm, and each time no-one could help, and yet again it was after 3pm when I finally heard back. It took massive persuasion on our part to get someone round to fix it on the Thursday and not the week after. I wish I had used another company.