Very positive person but this has gone on too long, reported fault week of 14th January 2019, no word back all week and when phoned again the week after no one had forwarded my information to the engineer (service team in N.I) so when got phone number of John Beard ( (the engineer) he hadn’t heard of my need to get system looked at, the week after his engineers called last Friday (25th January 2019) and checked all out and agreed with me that a new lead was needed and one would be ordered from Pod-Point and posted out, it’s now a full week later (2nd February 2019) and had again to take time to contact John Beard as no word or information about my lead, I was then sent an e-mail to say Calum from Pod-Point is dealing with me and would be in contact, PLEASE,PLEASE all I want is a new lead as I explained the first time I phoned as can’t charge from pod-point at home and NO WAY to charge at road side charging points as I go about my business. Only reason for writing this is it’s now into 4 weeks and still no charging lead..