I stayed in twice and cleared spaces ready. Both times and un-informed engineer turned up and said it was too big a job. They took photos and I had to each time talk them through what needed to be done. They went off and my day was wasted. After a long wait we had a third date. All this time since beginning of year having to trail a extension lead out of window and having very slow charge from internal plug point. The third date came and again I took everything out of cupboards and waited in with two small children unable to use their room. I was speechless when yet again I was told it was too big a job and they weren't informed of extent of work. Even though previous engineers had detailed reports and photos. I was infuriated at this point and asked him to at least fix the cable indoors so I could get my house straight again and use the room! To this he agreed. Thanks to him hearing me out and sympathising with my situation, the engineer continued to stay the day alone and finish the job. To finally get the job done and installation complete I was greateful to the engineer. However, my dealings with the company pod-point have been terrible and all confidence in how they managed our job was ruined.