What went wrong? Basically everything! What should have been a simple cable change booked on 31/3/2018. Unfortunately they new that the new Nissan Leaf would trip out the old point that was fitted, but just changed the cable anyway. When this wouldn't work I was told that a new board would have to be fitted, this would happen on the 8th May! Couldn't be checked on site as the right people weren't at their desks but would definitely get a call within the hour. I had to ring back on the 10th as none had bothered to call. Then as no-one called back AGAIN I tried ringing on Friday afternoon but no-one would pick-up - presumably POETS day! Rang again today 14th May, and have now been informed by email that it will be 22nd May before someone will come and TRY to fix it. In the meantime I'm expected to use either a three pin plug or go and pay over the odds at my nearest charger! All this while having a wife who needs ferrying to and from hospital following a recent heart transplant. I would have left negative stars if I could as the level of service (apart from the lovely lady on the phone at customer support) has been absolutely appalling.