Peter Walton
1. How well was everything explained to you during the ordering process?
2. How was your booking process and slot scheduling experience?
3. How was the installation on the day?
I had a delightful, kind and helpful installer Brandon accompanied by a rude, aggressive and messy apprentice Kreon (or a name something like that) who apparently was being supervised/assessed as to whether he is able to do fittings by himself. I very VERY specifically asked to ensure that they hovered while drilling (I supplied the hoover as your fitters did not have one!!!) - but even the hoovering was not done adequately so we are left with a lot of dust mess which I now have to clear up. Kreon insisted on trying to rush everything and did not know even how to use a drill (he had it set in reverse!!) and tried to drill an 15mm hole with a 4mm drill bit hence produced a messy hole and damaged the wall behind it. Neither he nor Brandon realised that in trying to fit a Pod Point to an external Lime Mortar brick wall that you have to drill into the brick and not the pointing - so I had to do this myself!!!! Overall I am left quite traumatised by the experience and will be strongly recommending friends and family to look elsewhere to find a fitter should they be on the look out for a home EV supply point. Is Kreon ready to undertake fittings unsupervised - DEFINITELY NOT.
Helpful Report
Posted 1 year ago
Pod Point Limited is rated 4.71 based on 10,416 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on 0116 350 0610 . Book a Call

Alice, Customer Support

Start Your Free Trial