Installation took nearly 4 months to organise, involving photo's of the walls in my house, photo's of fuse boxes and satalite images, i almost has to get my drone out to complete some of the photo requests. Terrible customer service from pod point. The installation it self cost an extra £300 on top of the government grant and caused damage to one of my doors. I can accwpt that my installation was maybe non standard but an extra £300 pounds seems excessive of a couple of extra metres of cable. The finish in hiding the cables was like something I could have done myself.