Bit of a mixed bag. The initial experience and scheduling were good, and they were very accomodating with the day and time. We submitted all the requested photos and were told it was fine to go ahead. Our installer was great, but when he arrived he immediately identified (from the photos we had previously provided to podpoint) that he could not safely install the device without an electrician coming to make alterations to our fuseboards, meaning he could not actually connect the charger up. This meant he would need to come back again. We got the electrics fixed at the earliest opportunity, but podpoint were then unable initially to send anyone at a mutually convenient time for a further 2 weeks. Eventually, after some email discussions, they did manage to send someone at short notice to complete the job, which again has been done to a very high standard. The frustration here was that if they had looked at the photos we sent with any level of care, we would have been told before the install date that we needed to make changes and could have made arrangements so it was all done at one visit. Instead, there was a great deal of hassle to try and get a further date sorted before the car arrived with no means to charge. To their credit, they did eventually make the effort to resolve it satisfactorily, but it could all have so easily been avoided.