I think your staff have tried very hard and been as helpful as they can within their brief. I did also approach BP Pulse and never got any responses to my emails at all. However I was disappointed that you don't inform people of what is required to connect a charger - I was told initially 10 days by VW who claim to be your partner. However I had to get my DNO involved to change my meter (and then directly liaise with Lowri Beck) and then lobby UKPN to upgrade my fuses and earthing. In all it took 2 1/2 months to get a working charger with no direct support from Pod-Point and a fast learning curve for me. All the time you were happy to take my cash and wait until I had sorted the problems; I wish you had made me aware as I was signing up what was required; the information on your website is very vague on these areas and I was left with an electric car and no home charger for over two months. I suspect you are not alone in the industry and it should get its act together better. I also can't believe you have not told me more about the PodPoint charging network. I have now downloaded your app but my closest chargers are Engie (Geniepoint) so I have not used you yet. How do I find the £/kWHr rate for your chargers - I see some are free and some chargeable but there is a dearth of information on your app. Also what is the value of an RFID card - should I apply and would it help - there is nothing much to tell a new user at all. And then I considered taking my car to France and even Engie could not tell me what I should plan - does an RFID card even work there!. So as an industry you are holding yourselves back on poor information provision, setting unrealistic expectations at the start and just making life uncertain and difficult for the "new adopters". At least you have given me the chance to review my experience. VW UK have never followed up with me on what I think of the ID3 and I have a lot of comments I would like to make about the lack of information to a new user; no handbook at all and a very poor user interface in the car.