It's a premium service as one pays £530 for a 7kW charger (£880 is allegedly the list price, but the government grant of £350 reduces the cost). Bear in mind you can purchase a 7kW charger for £300 - £400 and pay for an electrician to perform the installation and the net cost to you would be similar. So, as a premium service, you'd expect an excellent experience. I think Pod Point are struggling to cope with a rapidly rising demand because, having taken my money and completed the documentation required to enable them to secure the government grant, the automated process seemed to lose interest. I chased by phone and from there the service picked up again - the installation occurring rapidly and to a good quality. The charger itself had some teething troubles which have allegedly been fixed by a software upgrade delivered automatically. We shall see! Overall, a good service and similar in price to forgetting the government grant and just getting a qualified electrician to install a 7kW charger.