Dean was rude and did not explain the process to my satisfaction. I then asked to speak to another agent or supervisor for better support. Dean refused to do this and cut me off. He also logged the fault as a phone fault when I clearly explained to him the problem was with my bb speed. The engineer who checked the line confirmed that there was no fault with the line. This has resulted in a further 3-6 days in identifying the problem with the bb service plusnet is supplying to me.Plusnet is still unable to advise on how long it will take to fix the problem.
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