Atrocious customer service. I've only ever experienced this level of customer service from one other company and that was BT. It was equally atrocious. I cancelled my 30 day sim contract with Plusnet 3 months ago. To date, I have spoken with three different customer service people because the first person I spoke to on the phone did nothing and they continued to take money out of my account. I asked each of these people to email me confirmation that my sim contract had ended. To date I have never received confirmation. However, the third time I spoke to them by web chat and I kept a copy of that and that has all the information in it. I also had to cancel my direct debit to stop them taking money from me. I am continuing to receive emails from them as though I am still a customer. I went to Plusnet because I believed their advertising which talks about wonderful customer service. Believe me, this is not true. I will be ignoring any more emails they send me.