Been with Plusnet nearly 3 years, broadband and phone. Wifi is poor to intermittant. All our devices say there is no connection at the same time. Spent many hours even days on the phone to support. Very little sympathy. Some even disagreeable. More than one told me wifi is not guaranteed! Nearly a year ago i tried to cancel, i was advised to upgrade and this would fix the problem. So i did, and it didnt. Service is now too poor to put up with and so i am leaving Plusnet. I have been told i will incur fees for breaking my contract. This is adding insult to injury. They are the ones who have broken the contract, I on the other hand have been paying for Superfast Fibre every month by Direct Debit. If this happens, i will pay the fees 'for breaking my contract' and then take it up with Offcom. Plusnet werent always this bad. Even their lying advert annoys me now. I think they have got too big. Impossible to speak to waiting time hours to talk to someone, no email, chat not working, support staff unsympathetic 'everything is alright their end' when trust me it isnt at all here in my house. Ive had it, its goodbye from me.