customer service is worst iv ever seen this company wont call you although they are a comms company if you communicate with this company RECORD YOUR CALLS BECAUSE THEY LIE LIKE WHORES we were told we were owed a refund ,we never got it they decided to send us a bill for £27.50 inc a 25% charge for the debt collectors = a month in advance + they took another month 4 days earlier while we were cancelling then they trolled me on twitter i gave them all the reasons why we quit them on the dozens of hours on the phone ,live chat ,twitter ,their website ect ect This a scam company just go onto you tube and see the people on there who were with Plus net check out other review sites a STAY AWAY FROM THIS COMPANY and remember its parent company is BT !