Plusnet claims if you have a fault at the beginning they will release you from your contract. We had at least 5 occasions when the internet went down, they would not release us.
They claim to give first class customer service but you must wait between 45 and 75 minutes for them to answer the phone even when both phone and broadband are down and refunds are non existent.
They will do us proud YES WE'VE been DONE PROUD!! and we're stuck for 18 months.
Go elsewhere they might still do you but not as badly as this lot.
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