Absolutely awful, 1 star seems over generous. I signed up online to switch to plusnet on Nov 5th, paid an upfront fee that day. Had to ring for a go live date - was given Nov 30th. Didn't occur - rang again and was told technical issues. Rang several times over the next week and was given no further info. Decided to cancel on Dec 7th and was assured the initial payment would be refunded to my debit card, the original payment method, within 3 to 5 working days. After a social media post complaining about this on day 5 I received an email stating that my refund would be issued in the form of a cheque which could take a further 21 days. They're more than happy to take your money but don't expect anything for it.