Originally had both my London and Brighton properties on PN for over 5 years. Unfortunately service in London got intermittent and slow, so we swapped. Early this month, same started in Brighton, contacted PN customer service, draconian, unhelpful, unable to email, long queue to talk on phone, live chat doesn't work, complaint, PN offered 2 months free service but still charged following month. When we contacted PN, they couldn't find the credit on my account! Had to forward copy of my bank statement to show debit before they will consider the refund! We've now left PN totally ... AND definately cancelled bank debit mandate.