I won't go into a lot of detail but my experience of signing up for PlusNet Mobile and then immediately cancelling because the VERY GOOD voice and data coverage turned out to be mostly-ZERO voice and data coverage, has been so exasperating and still isn't over. The problem - really lousy customer support, who range from unhelpful to ill-informed. My biggest gripe is their apparent inability to follow up on promises. They are very quick to say something (presumably to get you out of their hair) but then the promised action, call back email fails to materialise. This isn't a one off or down to one individual but appears to be institutionalised across the whole support team. They still owe me a refund of £10, now on my third promise of the refund and confirmation eMail that has failed to materialised. They seem intent on keeping hold of it - must be in a pretty desperate situation if £10 means so much to them. I have always been taught that you should look for something good in all situations so here it is. Next month, when my Sky contract runs out I had been considering transferring my broadband, line and telephone over to PlusNet - looks like I have dodged a bullet thanks to my timely poor experience with PlusNet Mobile.