Same old nonsense with them. I call with an issue, they do the checks, they book an engineer 10 days later no engineer has appeared, I call back in, wait 20-30 minutes, the call drops, no one phones back so I sit back in the same call queue for 20-30 minutes, someone answers and says the call dropped internally, apologises and then confirms that the engineer was cancelled and had no idea why...... So they book another engineer which who knows.... may or may not be cancelled. Ridiculous, moving to virgin as at least they dont rely on someone they have no control over... aka BT!