"I’ve been a customer of Plusnet for 2 to 3 years and used to regard their customer service as good
However my recent experience has dramatically downgraded that opinion
I added Caller ID function to my phone service and it doesn’t work
I’ve spent the last 2 months trying to them to investigate and provide the function with no success They resorted to threatening me with a £65 charge if an engineer was sent to my house and he found the fault was there. Next it was numerous communications with BT Outreach where equipment was changed at the Telephone Exchange. I had told Plusnet that I had proved it was not a fault in our house. Finally they initiated a visit by an Outreach field engineer who came to my house and checked everything. He found no fault and confirmed that Caller ID didn’t work. The fault had to be with Plusnet equipment/software he concluded.
This company should look at themselves and how they progress faults etc
I have wasted my valuable time and effort over 2 months, on a fault that was/still is not fixed"
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Alice, Customer Support