"I switched to Plusnet after 6 years of impeccable service from TalkTalk. I switched purely to take advantage of their super advertised speeds.
From day 1 my connection started dropping in and out. "It'll do that in the early days before settling down", they said.
6 months later and my Internet is still about as reliable as a politician. They want to send an engineer round - but will charge me for the pleasure if they can't find an issue, or somehow deem the issue to be part of my flat (despite TalkTalk working no problem for 6 years!). I can't predict when my Internet will be broken, so I'm not going to risk an engineer charge when there's a good chance it'll decide to work on the day the engineer comes.
I'm now stuck with this terrible service for another 12 months. At which point is will be switching to absolutely anyone else!"
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Alice, Customer Support