All was fine for 18 months, until I moved house. As the signal isn't fantastic in my new area, I decided to arrange for fibre optic broadband to be installed. This would involve an engineer visiting. I was offered a convenient date, but when they emailed to confirm, they gave a different, inconvenient date. A week before the date, I replied to cancel, but was charged £65 for not being home. When I phoned, I spent 30mins on hold. My email replies had apparently 'not been received'. I was offered a future date, which I declined, as I was then ready to cancel my subscription. I was told I'd still have to pay the fee. I refused and cancelled my direct debit. I said I didn't want further appointments and that I was leaving Plusnet. I posted copies of cancellation emails along with a cover letter reminding them that I didn't want further appointments. Despite this, I received a text with a further date, along with an engineer's phone number. I let him know I wasn't expecting this and apologised for Plusnet's error. Another email arrived saying that they don't pick up emails to Plusnet support (no bounceback message received by me). Apparently I'm still expected to pay the charge(s), despite paper evidence of cancellation, and I'm told I should've gone to a different page to cancel appointments. Plusnet can whistle for their 'fees' and I'll be contacting the ombudsman and my solicitor if they hassle me for it.