Do not go with Plusnet I changed from talk talk who I thought were horrendous as a owner of a beauty/ hair & tanning salon I needed a speedy and efficient service how wrong was I on change over they lost my business land line number which I have had for 10 years so had to change everything from new signs price lists etc to then be told they could get it back, too late as all this had been done, they just changed it back anyway so lost more business,,, customer service is dreadful everybody pretends to be a manager and I was spoken to terrible,,, My business has suffered terribly especially over Xmas and still is the phone hardly rings now which has never happened I am trying every day to build it up again people thinking iv closed down & I still havnt seen some clients since,, The only compensation offered was reduced bills for three months I couldn’t believed it.. This is now being dealt by ombudsman, Stay well clear of this company especially if your a business. :@