The worst broadband provider I even had! Keep away from this provider and don't believe their slick TV adverts. Their internet connection is dreadful ! There is no connection during the morning and then connection is sporadic. When I complained they blamed my computer ! Also be aware of the fact that it is practically impossible to leave them within the 14 days as you are entitled by law.And here how Plusnet tie you to a contract: They claim that the 14 days period starts from the moment you sign the contract and not from the moment you receive your service. They take over a week to connect you and them when you discover how bad their service is and ask to terminate the service while still within the 14 days period they say that you need to wait for another 10 days until the system is 'stable'. Having waiting for these extra 10 days and the connection is as bad as before and you wish to leave them they say ' sorry but you have missed your 14 days deadline' I would strongly suggest that before you sign with them make sure that you are aware of this trick and better still keep away from this provider .And at one point the broadband completely stopped working and i contacted their so call technical team after one hour wait on the phone they asked me to change the wall socket and said if that does not work you have to change the router i changed everything and the service did not started they then arranged the engineer visit the engineer cam and he said that there is no fault from my side.After a day the service came back with the same old router and the plusnet asked me to pay for engineer visit which i argued that the engineer clearly stated that their is no fault from my side but they insisted that i will have to pay for those unlawful charges.They provide an absolute utter rubbish service so please stare clear .