Never use this company. They are the worst for service, promise broadband speeds that are unattainable promised 32Mbps and achieved 8mbps. Their customer service will keep you on hold for up to an hour, you will be passed form one department to another and often the wrong department so be transferred again which means another long hold. They make it so difficult to get answers or deal with complaints that they hope you will lose the will to continue to chase for a resolution. I cancelled last night and despite being told months earlier that there was no cancellation charge ( as we were out of contract ) they finally come up with a £30 charge because I was not keeping the service with a BT line. ( they are owned by BT) so they charge you for leaving when they provide an unacceptable level of service, The final straw was them then cancelling the service immediately despite an agreement that it would remain until the 14 day cancellation period had expired which meant we were left without any phone or broadband at 8pm last night. They are without doubt the worst company I have ever had the misfortune to enter into a contract with. DO NOT USE PLUSNET