EXCEPTIONAL CUSTOMER SERVICE There was a problem with the delivery to a click & collect address that I had chosen. I rang the customer service team and spoke to Kimberley Marriott. I explained that I had ordered the pram in plenty of time for my granddaughters birthday tomorrow but had not had any notification that it had been delivered. Kimberley obviously had to investigate what had happened to the order but did not hesitate in arranging the delivery of another pram whilst she was carrying out her investigation. She went out of her way, working in her own time, to ensure that the pram was delivered today . I can not thank Kimberley enough and if the company have a staff reward scheme I would like to recommend Kimberley for an award, her customer service skills are absolutely exceptional . She is indeed a credit to the company and I will definitely highly recommend to family & friends.