This seems a familiar tale. I ordered over £100 worth of skirting in May and was informed a couple of weeks later that it had been dispatched. The delivery never arrived. I have emailed numerous times and tried live chat and phoned countless times but have never had a reply. I have requested a refund but still have had no reply. To make matters worse, judging by other reviews that customers who have ordered long after me have had deliveries of the orders. I do not believe that someone at the company would not have had time in 3 months to organize my delivery or refund. I have never given a review before but then again I have never bought from a company with total lack of customer service. It looks like i will have to try to recover my money somehow. I would have to say avoid this company at all costs.