The worst and saddest Christmas tree we have ever seen. We ordered a small tree for 80£ (tree plus delivery costs). But what we got was a branchless and needless small something. Half the tree had not braches and the other half (20cm) was deformed. The whole tree was 60£. Shocking! Customer service has agreed to collect the tree and to issue a full refund. So far they have collected the tree but now they are insisting on a exchange which was not what we agreed. Their account manager (Nelia Fernandes) is extremely unprofessional. This is the second disastrous experience with this awful company that is why we don't want an exchange. Avoid this horrible company at any cost!
Posted 6 months ago
Dear Customer,

Apologies for your experience. A team member will be in contact today to rectify this and give you a full refund. Our products are natural so we cannot control shape or freshness time frames hence we have policies in place to offer replacements and refunds.
Posted 6 months ago
Pines and Needles is rated 4.20 based on 1,818 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on 0116 350 0610 . Book a Call

Alice, Customer Support

Start Your Free Trial