Laura Evans
The tree did not arrive on the specified date quoted to me and nobody rung or emailed me to let me know that the driver would not be coming between 9-5pm. I then chased the delivery the next day for again nobody to get back to me. I understand this is a very busy time but the least I expect is a courtesy call to let me know or to apologize about the disaster that happened the previous day. Once I got through to somebody, they were quite helpful and arranged a delivery slot. Once the delivery arrived, there was a little bit of difficulty with communication but in the end the tree is up and looks nice.
Posted 5 years ago
Dear Laura,
I've investigated the issue that happened that day. We went through some teething problems on the first 2 days of December but I can assure you we have addressed them so they won#t happen again. I know this might be no good for you now, but as an apology and a gesture of goodwill we'd like to offer you a 10% discount on your order in 2015. (Left note in your account to this effect).
Posted 5 years ago
Pines and Needles is rated 4.20 based on 1,818 reviews

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