Not particularly impressed with the delivery service. The delivery drivers were very pleasant and were clearly very busy and working hard to get the trres delivered and set-up quickly. \n\nHowever, unfortunatly our tree was delivered well over an hour after our scheduled slot finished, at around 7.25pm. This is not the fault of the drivers but the schedulers and it simply isn't a good enough service. \n\nWe had requested the 1 - 6pm slot so we could dress the tree in the evening, with as little inconvenience as possible to our staff and clients using the reception area. As the delivery was so late, it arrived just before we closed and we had to dress the tree during the morning while the office was busy. \n\nI also had to chase customer services to find out what was happening as the drivers were so busy I could not get hold of them and they obviously needed to assist other customers and didn't have time to stop to try to call me. This should not have happened as clearly the delivery was heavily behind schedule and we should have been informed earlier and offered the opportunity to reschedule for another day. \n\nI was offered a refund of the difference between a slot booking and a non-slot booking, however I do not feel this is sufficient recompense for the inconvenience caused. If we had not had a reason for a slot booking we would not have booked one. \n\nWe have used this company for a number of years but I feel you are not offering a reliable service and will bear this in mind when choosing our supplier next year.