The first tree we received was just not very nice. We ordered a 7 foot tree and got a tree that was about 5 feet with a 2 foot branch sticking out of the top with almost nothing on it. Not full or a nice shape either. I can't imagine why this tree would be chosen as a 7 foot delivery if you care abut your product. I would have never chosen this tree. Waited the full 5 hour time block (8-1) for this. We wanted to exchange it which was met with a very cheerful response. Your telephone service people are lovely. The next day I had to change several appointments to stay home and wait for the tree exchange. Again the full 5 hours. I called around 12:30 and mentioned the delivery could not just show up at 1:00 as I had to leave at 1:00 and was assured by the driver he would be there in plenty of time. He arrived at 1:10 as I was leaving and wanted me to take delivery saying it would only take 5 minutes. I really was not trying to be difficult but I did not have 5 minutes. I was already late because I had waited for him and was pulling out as he arrived. I understand traffic is unpredictable but I just spent 10 hours of my time waiting (during a very busy season) for something I still don't have. 5 hour time blocks are just too long. Surely they have an idea of where you will fall in the schedule and could narrow it down a bit. The whole reason to use pines and needles is to take the stress, hassle and inconvenience out of getting a Christmas tree. It actually added a lot of stress and inconvenience to my Christmas season so I don't really see the point of the service. Thanks anyway though, your staff are all really nice and lovely.