We have had 9' Nordmann fir Christmas trees from Pines and Needles since 2010 and ,although expensive they have been worth it - they have always been beautiful. This year however we are most disappointed - I feel that perhaps the company is getting too big and quality is suffering. When our order arrived we were given a tree that was only 8'4" although we'd paid for a 9' tree. As there was no other suitable tree on the van I called Pines and Needles who immediately organised a replacement the same day. That aspect of the service is very good. Now the tree is up it compares very badly with those we've had in previous years. It is very 'skinny' and the trunk is not quite straight. Because the branches are so short near the bottom they droop visibly with the decorations. It's not a disaster but we had specifically requested a full tree as we have the space. I just feel we've been given what's left. Don't want to ask for another replacement as it's so near Christmas now . Oh well- will consider a different supplier next time.