We've been buying our tree from Pines & Needles in Wembley for 4 years now. This year we were beyond disappointed to find that three was full with mud all around. Upon installing it bits of mud kept falling off and the floor quickly became full of it. Husband and I have washed it for several hours and repeated the process next day to remove all dirt as it dried on and was left brown.
It seems that the workers were careless in handling it and didn't consider the fact that the three ends up in someone's living room. Gutted as spent £56 on a 6 feet tree.
Posted 2 years ago
Dear Customer, Apologies for the muddy christmas tree. They are natural products brought down straight from the plantations and we do try and hose them down to prevent excess mud being taken home. We would like to offer you a replacement tree as an apology. Please email stores@pinesandneedles.com and someone speak to you further and arrange this for you.
Posted 2 years ago
Pines and Needles is rated 4.20 based on 1,818 reviews

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