Have used pines and needles for the past few years as I don't have a car so can be difficult to get a family member to come and pick up the tree with me. The delivery service has been great up until this year. They had a delivery partner deliver the trees instead of their own staff and I think this is where the problem comes from. The tree had definitely been sat in the depot or where-ever for more than 24 hours as when we unwrapped the tree, the pines were already dropping. The reason I paid so much for a 7ft non-drop tree was that the tree was supposed to be non drop but I've had to constantly hoover the room. The tree is also not taking up any water from the stand which makes me think it was cut at least a few days before I received it. Its a shame as the size and shape of the tree is lovely.