I have recently used this company when putting together wedding album. I chose the lay flat style album using the pearl matt photo paper which showed off our photos beautifully. The quality was excellent. The design team were incredibly patient with me as I put forward many drafts(!!), but nothing was too much trouble for them. Their communication was excellent, the website informed you that it would be 2-4 working days before you received the amendments, however I was receiving mine back within 24 hrs. Also the website informed you that it would be 8-10 working days that you would receive your album, we received within a week from the time we received the email that the album had gone to print. I particularly liked their honesty, ie: if you had made a particular amendment eg: requesting a particular photo to be enlarged, if they felt that the photo would not be to the highest quality when printed, they would tell you (eg saying that it could be grainy or blurred), thus allowing to make the decision whether to go ahead with what you originally wanted or to go with their advice. The team certainly wanted to make sure you had the perfect photo in every instance. We paid extra for courier service and on receipt of the album it was very well packaged and placed in a sturdy protective album case. Should I ever wish to put together another special photo album, I would definitely use this company. They were a delight and pleasure to work with, totally efficient and very professional. I would totally recommend this company to friends and family or anybody surfing the internet for online photo album companies.