the service i received for custom design and service team members reaching out to help was great. They were helpful and prompt. My disappointment is in the final product. I just received my album that I believed to be one of their highest qualities and I had come to terms with the high price because this is my wedding album that i want to treasure forever. But the pages are so thin when i was anticipating thick durable pages. Now i'm scared to let anyone flip through it. And i hate the 11 x 17 page size i ordered it is so awkward to turn the pages I am kicking myself wishing i had got the 11 x 11 for ease of flipping. Basically looking at this album makes me want to cry and reorder a square size with a different paper quality.